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In this issue:
De Jong: Airports Must Embrace Customer Service
Too
PAC05 Audio Transcripts Online
Hong Kong Poly Launches China Tourism Journal
PATA China Rep to 'Master the Fundamentals'
PATA Insight on Spa and Wellness
Breakout News:
What's New in Asia Pacific?
Macau Builds Up to East Asian Games
Routes: Aviation's 'Networking Hothouse'
PATA
Special Offers
Publications
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Travel
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Miscellaneous
De Jong: Airports Must Embrace Customer
Service Too
PATA President and CEO
Mr Peter de Jong (pictured) will address an Airport Council International
(ACI) conference on the quality of service at airports, June 1-2. He will
remind delegates of some of the inconveniences travellers face as they
experience the process of checking in and boarding aircraft. Mr de Jong
said: "The elimination of these small irritants can be the difference
between an OK airport experience and a great one." He added: "An airport is
often our first and last impression of a destination and that carries a big
responsibility." The PATA chief will tell airport operators and related
services that if they want "a boarding pass to profitability and success"
they must join all travel and tourism stakeholders in embracing a commitment
to service excellence.
The ACI event will take place in Kuala Lumpur,
Malaysia, which will also play host to
PATA Travel Mart 2005.
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PAC05 Audio Transcripts Online
For the first time, PATA.org's members only zone at
www.PATA.org/login provides links to streaming audio recordings of every
PATA Annual Conference plenary session, repeat session plus the opening and
closing keynote speeches.
TOP
Hong Kong Poly Launches China Tourism
Journal
The substantial growth in tourism activities to, from and within China (PRC)
has surpassed all possible forecasts. Because China is now one of the most
important international tourism markets, the Hong Kong Polytechnic
University School of Hotel & Tourism Management's new journal China
Tourism Research serves an important need, according to PATA
Director-Strategic Intelligence Centre Mr John Koldowski.
The inaugural edition of China Tourism Research
features eight articles covering a wide range of tourism aspects in China:
destination, service quality, human resources, tourist perceptions, tourism
satellite accounts, ecotourism, hotel Web sites, and urban tourism. The
journal's editorial and advisory committee members are all distinguished
Chinese and foreign scholars who have a serious interest in studying China.
The quarterly bilingual journal will appeal to everyone who seeks a greater
understanding of this significant part of the world.
More information.
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PATA China Rep to 'Master the
Fundamentals'
PATA China (PRC) Representative Ms Kate Chang
will deliver a presentation on China's domestic travel demand and the latest
travel trends in the mainland. The session is part of the China Hotel
Development and Financing Seminar, July 20-22, at the Shangri-La Hotel,
Beijing. The event's focus will be on practical issues relating to the
Chinese hospitality sector, including market trends, debt and equity
financing, management issues and operating performance.
Web site.
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PATA Insight on Spa and Wellness
PATA Director-Communications Mr Ken Scott will deliver a presentation
entitled "New Trends in Niche Products: Spa and Wellness Tourism" as part of
the Sri Lanka Gateway to South Asia Travel Mart, June 3-5. Mr Scott will
also visit the Galle area in southern Sri Lanka to inspect post-tsunami
redevelopment efforts.
Mart information.
Web site.
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Breakout News:
What's New in Asia Pacific?
News@PATA is pleased to present the May-June edition of What's New
in Asia Pacific -- a monthly update on the products and special offers
of PATA members.
Read.
All PATA members are entitled to contribute product news and general
promotions to What's New in Asia Pacific. Ensure that the person
responsible for public relations in your organisation contacts
communications@PATA.org soon.
Contribute.
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Macau Builds Up to East Asian Games
The Fourth East Asian Games will take place in Macau, October
29-November 6. Athletes from nine countries and regions -- China (PRC),
Mongolia, DPR Korea, Korea (ROK), Japan, Hong Kong SAR, Chinese Taipei,
Guam and Macau SAR -- will compete in 17 sports; aquatics, athletics,
basketball, bowling, dance, dragon boat, football, gymnastics, hockey,
karate-do, rowing, shooting, soft tennis, taekwondo, tennis,
weightlifting and wushu.
Among the sporting venues nearing completion, the Macau East Asian Games
Dome (pictured) will be the focus. Situated in COTAI, the Dome will be
Macau's largest and most modern sporting facility comprising a
three-storey multi-purpose complex covering a total area of 139,960 sqm;
two separate pavilions that will host indoor sports and activities; and
a large exhibition hall that can accommodate up to 2,000 people.
Fourth East Asian Games Web site.
Macau played host to the
54th PATA Annual Conference in April. Next year, PAC06 will take
place in Pattaya, Thailand.
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Routes:
Aviation's 'Networking Hothouse'
The World Route Development Forum (Routes)
brings together the world's airlines, airports and suppliers to discuss and
plan new air services. This year, it expects more than 275 airlines and 500
airports. Routes Group Marketing Manager Ms Natasha Peck said: "It will be a
unique networking hothouse of 1,500 industry professionals."
Routes will take place September 25-27 at the Bella
Centre in Copenhagen, Denmark. Airlines and airports meet in formal,
pre-arranged meeting sessions, where they exchange market information and
discuss opportunities. Further meetings can be arranged at the event itself.
Tourism authorities, economic development agencies and aviation-related
suppliers also attend the event.
Routes Web site.
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