BANGKOK, Jun 05, 2018- Best Western® Hotels & Resorts is celebrating after 17 of its properties in Asia (Southeast Asia & and Japan) achieved the 2018 TripAdvisor Certificate of Excellence.
Reflecting the company’s proud commitment to guest satisfaction and service excellence, Best Western-branded hotels in seven countries – Indonesia, Japan, Laos, Malaysia, Myanmar, the Philippines and Thailand – all achieved the Certificate of Excellence, which is awarded to hotels that consistently earn great reviews and ratings from travelers on TripAdvisor, the world’s biggest largest travel site.
These award-winning hotels include city hotels, beach resorts and upcountry retreats, and cover four of Best Western’s brands: Best Western®, Best Western Plus®, Best Western Premier® and BW Premier Collection® by Best Western. The full list is as follows:
- Best Western Premier Solo Baru (Indonesia)
- Best Western Premier Panbil, Batam (Indonesia)
- Best Western Plus Kemayoran, Jakarta (Indonesia)
- Best Western Okinawa Kouki Beach (Japan)
- Best Western Okinawa Onna Beach (Japan)
- Best Western Vientiane Hotel (Laos)
- Best Western i-City Shah Alam (Malaysia)
- Best Western Green Hill Hotel, Yangon (Myanmar)
- Best Western Thousand Island Hotel, Nyaung Shwe (Myanmar)
- Best Western Plus Lex Cebu (Philippines)
- Best Western Hotel La Corona Manila (Philippines)
- Best Western Plus The Ivywall Hotel, Puerto Princesa (Philippines)
- Amaranth Suvarnabhumi Airport, BW Premier Collection by Best Western, Bangkok (Thailand)
- Best Western Royal Buriram Hotel (Thailand)
- Best Western Plus Wanda Grand Hotel, Bangkok (Thailand)
- Best Western Premier Bangtao Beach Resort & Spa, Phuket (Thailand)
- Best Western Phuket Ocean Resort (Thailand)
“We are delighted that so many of Best Western’s hotels in Asia achieved the 2018 TripAdvisor Certificate of Excellence,” said Olivier Berrivin, Best Western’s Managing Director of International Operations – Asia. “This actually exceeds the number of certificates we received last year, so it is a wonderful reflection of how our hotels are continuing to improve and exceed guests’ expectations.
“As they are based entirely on guest reviews and ratings, the TripAdvisor awards are a genuine reflection of our hotels’ performance and the hard work and dedication of our associates. I would like to thank every one of our team members for their fantastic performance over the last 12 months,” Olivier added.
The Certificate of Excellence accounts for the quality and quantity of reviews submitted by travelers on TripAdvisor over a 12-month period. To qualify, a hotel must maintain an overall TripAdvisor “bubble rating” of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least a year.
About Best Western® Hotels & Resorts:
Best Western Hotels & Resorts headquartered in Phoenix, Arizona, is a privately held hotel brand with a global network of 4,200* hotels in more than 100* countries and territories worldwide. Best Western offers 11 hotel brands to suit the needs of developers and guests in every market: Best Western®, Best Western Plus®, Best Western Premier®, Vīb®, GLō®, Executive Residency by Best Western®, BW Premier Collection®, and BW Signature CollectionSM by Best Western; as well as its recently launched franchise offerings: SureStay® Hotel by Best Western, SureStay Plus® Hotel by Best Western and SureStay Collection® by Best Western. Now celebrating more than 70 years of hospitality, Best Western provides its hoteliers with global operational, sales and marketing support, and award-winning online and mobile booking capabilities. Best Western continues to set industry records regarding awards and accolades, including 64 percent of the brand’s North American hotels earning a TripAdvisor® Certificate of Excellence award in 2017, Business Travel News® ranking Best Western Plus and Best Western number one in upper-mid-price and mid-price hotel brands, and Best Western receiving seven consecutive Dynatrace® Best of the Web awards for its leading hotel website. Best Western has also won nine consecutive AAA®/CAA® Lodging Partner of the Year awards, recognizing the brand’s commitment to providing exceptional service and great value to AAA/CAA’s nearly 58 million members in the U.S. and Canada. Best Western-branded hotels were top ranked in J.D. Power’s 2017 North America Hotel Guest Satisfaction Index Study – ranking first in breakfast (food and beverage category) for midscale; and second in overall guest satisfaction. Over 32 million travelers are members of the brand’s award-winning loyalty program Best Western Rewards®, one of the few programs in which members earn points that never expire and can be redeemed at any Best Western hotel worldwide. Best Western’s partnerships with AAA/CAA and Harley-Davidson® provide travelers with exciting ways to interact with the brand. Through its partnership with Google® Street View, Best Western is the first major company of its size and scale to launch a virtual reality experience for customers, setting a new industry standard and reinventing how guests view hotels.
* All Best Western and SureStay-branded hotels are independently owned and operated.
* Numbers are approximate, may fluctuate, and include hotels currently in the development pipeline.
TripAdvisor, the world’s largest travel site*, enables travelers to unleash the full potential of every trip. With over 630 million reviews and opinions covering the world’s largest selection of travel listings worldwide – covering approximately 7.5 million accommodations, airlines, attractions, and restaurants — TripAdvisor provides travelers with the wisdom of the crowds to help them decide where to stay, how to fly, what to do and where to eat. TripAdvisor also compares prices from more than 200 hotel booking sites so travelers can find the lowest price on the hotel that’s right for them. TripAdvisor-branded sites are available in 49 markets, and are home to the world’s largest travel community of 455 million average monthly unique visitors**, all looking to get the most out of every trip. TripAdvisor: Know better. Book better. Go better.