Susan Chen

  • Default Size
  • Decrease Text
  • Increase Text

Director, Human Resources, Author and Coach

Visa Worldwide, Singapore



Susan holds a Master’s Degree in International ERM & HRM from the London School of Economics, and is in the publication phase of her PhD from the University of Stavanger, Norway on Knowledge Management. Susan has over a decade of international HR leadership experiences, developed through various roles in Training & Development, Recruitment & Employee Branding, OD, HR business partnering, and Talent Management. With global experiences from Taiwan, NZ, UK, Norway and Singapore, she couples her international HR practitioner experiences with keen interests in HR research. Susan has various academic publications on organizational behavior and knowledge management, and have presented in various academic and industry conferences. Her current role in Visa Worldwide as a HR director focuses on supporting key functions to delivery on business goals through HR partnerships and strategies cross 21 countries in Asia Pacific.

Susan is also the lead coach and founder of People Potential Consulting with focuses on career/life transition and high potential coaching. Susan is a keen advocate for diversity and serves on the HR board committee for AWARE (Association of Women for Action and Research) in Singapore and is currently authoring a book on women and authentic leadership due to be published by August 2015.