Professor Haiyan Song

Mr and Mrs Chan Chak Fu Professor in International Tourism School of Hotel and Tourism Management The Hong Kong Polytechnic University

Professor Haiyan Song’s research focuses on tourism demand modelling and forecasting, service recovery, and tourist satisfaction. He has played significant roles in various international consultancy and collaborative projects, covering tourist satisfaction and service quality indices, Asia Pacific visitor forecasts, web-based tourism demand forecasting system, and development of the Guangdong tourist satellite account. Prof. Song is President of International Association for China Tourism Studies(IACTS) and Vice-President of International Association for Tourism Economics(IATE). He received the John Wiley & Sons Lifetime Research Achievement Award by ICHRIE in 2010 and Michael D. Olsen Research Achievement Award by University of Delaware in 2014.